The Bureau of Citizenship and Immigration Services (BCIS) recently established a National Customer Service Center (NCSC) whereby an individual can make a telephonic inquiry on his/her case.  In the past, one could make a telelphonic inquiry with the specific INS Service Center where the case was being processed. However, the BCIS decided to centralize this function so that individuals would call one number.  Under this new system, if the BCIS employee or contractor cannot answer the question, it will be referred to the specific Service Center where the case is pending.  The Service Center will have up to 30 days to respond to the question in writing. Apparently, written responses may be sent directly to the individual rather than to the attorney. If any J&H clients receive any correspondence directly from the BCIS, they should immediately provide a copy to our office.

In light of the fact that many of the operators do not have much experience with immigration issues, we encourage our clients to continue using the internet inquiry system which can be accessed through our website. The advantage to this system is that the answer is quick and relatively accurate. Moreover, the process of obtaining this answer is painless and does not involve being put on hold for a long period of time. Please also note that we do not encourage our clients to make telephonic inquiries on their cases and to leave that aspect of the case to the attorney handling the case.

 To find out more about the NCSC, please click on the following link: http://www.immigration.gov/graphics/services/ncsc.htm.

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