InfoPass Fact Sheet

Fact Sheet: InfoPass - Immigration Information by Appointment

InfoPass is an Internet-based system that enables the public to go online to schedule appointments with immigration information officers at U.S. Citizenship and Immigration Services (USCIS) offices. If you have a complex immigration question or need that is best addressed by a trained USCIS officer in person, InfoPass offers a convenient alternative to waiting in line for assistance. InfoPass is a secure Internet site.

How does InfoPass work?

You access the system by typing www.uscis.gov into your Internet browser window. No special software is necessary. The only requirements are a computer with a browser and Internet access.
The InfoPass home page asks you to select your preferred language. InfoPass is currently offered in 12 languages.
Follow screen prompts asking for your zip code, name, birth date, phone number, desired appointment type, date, and time.
InfoPass generates an electronic appointment notice, which appears on the screen.
InfoPass appointments are available in two-week blocks.

What should I take to my appointment?

Bring a print out of the appointment notice. The notice gives the date and time of the appointment, the USCIS office address, and instructions on any additional documents required.
Be prepared to present personal identification, such as a government-issued ID card, passport, valid driver's license, I-94, Work Authorization Card, or "green card".
Bring any forms, receipts, translations, and original documents related to your inquiry.
You can cancel and reschedule appointments over the Internet using the identification numbers at the bottom of your appointment confirmation notice.
If you lose your appointment notice, you may generate a replacement by accessing InfoPass and entering the information requested.

Is InfoPass for me?

You may not need to visit a USCIS office to receive the assistance you need. Immigration forms are available on the agency's website at www.uscis.gov, or by calling the National Customer Service Center (NCSC), 1-800-375-5283. Customers can also file for an immigration benefit by using E-Filing. E-Filing currently supports eight of the most frequently used forms that account for over 50% of the applications filed each year. To check the status of an application filed with a USCIS service center, you can also go online and select "Case Status Online".

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